Talk to a person.

• A ticket or a refund. Your ticket is in WALLET and opens at the door without signal. To ask for a refund, open the ticket and tap REFUND: the organiser answers first, then HYPEHAUS decides, and the app shows each step. See Refunds.
• A café order or a bill. The café makes and serves the order; show the pickup code for a takeaway. If you paid and the order did not arrive, or a bill looks wrong, write to us with the café's name and the time.
• Something you bought from a brand. Tracking is on the order in the app. For a return or a damaged piece, write to us within 7 days of delivery. See Shipping.
• I lost my number. Your account is your phone number. If the number is gone, get back in here with your @handle and your recovery email.
• HYPEPASS. Stop it any time from MANAGE at money.hypehausco.in/pass.
• Delete my account. In the app's settings: DELETE MY ACCOUNT. How it works.
• Someone crossed a line. Every post, message and profile has REPORT and BLOCK. A block is immediate; a person reads reports and acts within 24 hours. If you are in danger, call 112 first.

Write to support@hypehaus.org.

• I cannot sign in. Sign in with the email or phone the business was started with, then the second factor. A new business waits for HYPEHAUS to approve it; the waiting room says so.
• The door tonight. A scan that fails shows why in words. The door works without signal and syncs when the phone is back. A volunteer needs no install: show them the pairing code from the night's DOOR screen.
• The kitchen screen and the printer. Pair a kitchen tablet at kds.hypehaus.org with the six-digit code from CAFÉ → SCREENS. A printer is paired on the device that prints, in CAFÉ → PRINTERS.
• Money and payouts. MONEY shows what was sold, what is held, what is due and what was paid. If a payout is late or a number looks wrong, send us the date and the amount.
• Close the account. In the app: MORE → SETTINGS → CLOSE ACCOUNT (the owner, with the owner PIN).

Write to cartel@hypehaus.org.

If support has not resolved it, write to our Grievance Officer, Aditya Raghatate, Director, at support@hypehaus.org. We acknowledge a grievance within 48 hours. Your rights with your bank or card issuer are unaffected.