Refunds & cancellations.

• The event is cancelled by the organiser or by us: you get a full refund, including the booking fee, to your original payment method. You don't need to ask.
• The event is postponed, moved or materially changed, including a significant delay: your ticket carries over. If the new arrangement doesn't work for you, ask for a refund within 7 days of our notice and you get a full refund, including the booking fee.
• We could not honour a paid ticket, for example because the event was already at capacity: the payment is refunded in full, automatically.
• You change your mind: ask from the ticket in the app, before the event. The organiser gives its view and HYPEHAUS decides; it is not automatic and may be declined. Where it is approved, the refund goes to your original payment method.
• Entry refused by the venue, for example for age, ID or conduct, is the venue's decision and is not refunded by us.

Open the ticket in the HYPEHAUS app and tap REFUND. The organiser gives its view, HYPEHAUS decides, and the app shows each step: with the organiser, with HYPEHAUS, approved, refunded, or declined with the reason. You can also write to support@hypehaus.org.

• Before it ships: write to support@hypehaus.org before the brand dispatches your order and you get a full refund.
• Returns: the brand's return window is shown before you buy. If a brand doesn't state one, it's 7 days from delivery. Start a return from the order in the app or by writing to us. The piece has to come back unused, with its tags.
• Damaged, defective or wrong item: tell us within 7 days of delivery, with photos. We arrange a replacement or a full refund, including any shipping you paid.
• A return is refunded to your original payment method once the brand has received the piece back.

A dine-in order goes on your table's bill and is paid at the end, in the app or at the counter. A takeaway is paid before it is made; if it can't be made, it is refunded in full. If you were charged for something you did not receive, tell the café at the counter or write to us with the café's name and the time. A tip goes to the café. Any rule specific to a café is shown on the order screen before you pay.

HYPEPASS renews each month until you stop it. Stop it any time from MANAGE at money.hypehausco.in/pass: it runs to the end of the month you paid for and nothing more is charged. A part-used month is not refunded. If you were charged after cancelling, write to us and it is refunded.

Cartel PRO is charged monthly per venue and can be stopped from PLAN in Cartel; it runs to the end of the period paid for. An auction bid that does not win is refunded in full; a placement that has run is not. Questions: cartel@hypehaus.org.

If money left your account but no order or ticket was created, or you were charged twice, the payment is refunded automatically to where it came from.

Once a refund is issued, the money reaches your original payment method within 5–7 working days, depending on your bank. UPI is usually faster.

Write to support@hypehaus.org. We reply within 48 hours. Your rights with your bank or card issuer are unaffected.