Legal · Shipping
Shipping & delivery.
Tickets are digital and arrive the moment you pay. Brand pieces are shipped to you by the brand, and you can track them from your order in the app.
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Tickets
Nothing is shipped. Your ticket appears in the HYPEHAUS app as soon as your payment is confirmed, and you can add it to Apple Wallet. You get in by showing its QR code at the door.
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Brand pieces
- Who ships: the brand ships your order directly from its own stock, through its courier partners. HYPEHAUS is the seller of record and stays your point of contact throughout.
- Where: addresses in India with a serviceable six-digit PIN code. We don't ship outside India.
- When: the brand dispatches the order after your payment is confirmed. Delivery normally takes 3–7 working days from dispatch, depending on your PIN code.
- What it costs: any shipping charge is shown at checkout before you pay. If none is shown, shipping is free.
- Tracking: once the order ships, its courier and tracking link appear on your order in the app.
- If something goes wrong, such as a delay, a failed delivery or a wrong address, write to support@hypehaus.org and we'll sort it out with the brand.
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Café orders
Takeaway orders are collected by you at the café, at the time shown on your order. Dine-in orders are served at your table. We don't deliver café orders.
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