Terms of service.

These Terms are an agreement between you and HYPEHAUS ENTERTAINMENT PRIVATE LIMITED (“HYPEHAUS”, “we”, “us”), a company incorporated in India on 23 October 2025 under the Companies Act, 2013. Registered office: 127, Adi, Om Nagar, near Sakkardhara, Ayodhya Nagar, Nagpur – 440024, Maharashtra, India. CIN: U82300MH2025PTC459597. Contact: support@hypehaus.org. Grievance Officer: Aditya Raghatate, Director, Founder & Chief Executive Officer, at the same address.

By creating an account, buying a pass, placing an order, or using the HYPEHAUS app, its App Clip or this website, you agree to these Terms. If you do not agree, do not use the service.

HYPEHAUS is for adults only. You must be at least 18 years old to create an account, buy a pass, or attend an event. We ask your date of birth when you sign up and we may refuse or close an account where we believe this is not met.

Being 18+ in the app is not the same as being admitted. Venues check physical identification at the door and their decision is theirs, not ours. See section 5.

Your account is your phone number, one account per person. You are responsible for the accuracy of what you tell us, and for what happens under your account. Never share a sign-in code.

You can delete your account from inside the app, at any time. When you do:

• your personal information is deleted, including your profile, anything you posted, and your activity history;
• any unused pass for a future event is cancelled and is not refunded, and unused HYPECOINS are forfeited. The app tells you this clearly, and requires you to confirm, before anything is deleted;
• records we are legally required to keep, payment and tax records in particular, are retained in a form that is not linked to you personally.

If you want a refund, request it before you delete the account. Deletion is not reversible.

A HYPEHAUS pass is a limited, revocable permission to attend a specific event at a specific venue on the date shown. It is not property, and it is not a guarantee of entry.

Your pass is personal to you. Inside the app you may gift it to another HYPEHAUS account, or list it for resale at no more than 110% of the price you paid; the buyer pays through HYPEHAUS and the pass moves to them. A seat given free on an RSVP or guest list cannot be gifted or resold. A transfer or sale made outside the app, or above that limit, voids the pass without refund.

Your pass may be shown as a QR code in the app. Anyone holding that code may be admitted in your place. Treat it like cash and do not post or forward it.

We may cancel a pass, with a refund, if we find it was obtained fraudulently, sold outside the app, or bought in breach of these Terms.

Events happen at venues we do not own or control.

The venue decides who comes in. Entry can be refused for reasons including age, identification, intoxication, capacity, dress, conduct, or the venue's own rules and any applicable law. A valid pass does not override that, and a refusal at the door by the venue is not a refund from us unless section 6 applies.

Carry government-issued photo identification. Venues serving alcohol are generally required to check it. Follow the venue's instructions and the law while you are there. We may cancel your pass and your account for conduct that endangers or harasses other guests, staff or performers.

We are not responsible for the venue's premises, its staff, or the acts of other guests.

Prices are shown in Indian Rupees and include taxes unless stated otherwise. Every fee is shown as its own line before you pay; see Pricing. Payments are processed by our payment provider; we do not store your card details. A purchase is complete only when the payment is confirmed to us by the payment provider.

If we or the organiser cancel an event: the pass price is refunded to your original payment method, including any booking or processing fee.

If an event is postponed or materially changed (a new date, a different venue): your pass carries over to the new date, and if that does not work for you, you may request a refund within 7 days of us telling you.

If you simply change your mind: ask from the pass in the app, before the event. The organiser gives its view and HYPEHAUS decides; a change-of-mind refund is not automatic and may be declined. Where it is approved, the money goes back to your original payment method.

The full rules for tickets, brand pieces, café orders and HYPEPASS are in Refunds & cancellations.

When you order at a café through HYPEHAUS, the café prepares and serves the food and drink and is responsible for it, including its ingredients and any allergens: ask the café if you have an allergy. A takeaway is paid before it is made and is collected by you with its pickup code. A dine-in order goes on your table's bill, which you can pay in the app or at the counter. A tip you add goes to the café in full.

HYPEHAUS sells brand pieces as the merchant of record and the brand ships them to you. Sizes, stock and the return window are shown before you buy. Delivery is set out in Shipping & delivery, returns in Refunds & cancellations.

HYPECOINS are a loyalty balance you earn by spending on HYPEHAUS. They cannot be bought, are not money, cannot be exchanged for cash or transferred, and can be used only against part of the price of a purchase on HYPEHAUS as the app shows. We may change how they are earned and used, and they are forfeited when an account is deleted or closed for breach.

Aura is a score that reflects how you take part, including turning up and how you treat people. It has no monetary value. Conduct that breaks these Terms lowers it.

HYPEPASS is an optional monthly membership for your HYPEHAUS account, sold at money.hypehausco.in/pass and charged by autopay each month until you stop it. Its price and what it includes are shown there before you pay. You can stop it at any time from MANAGE on that page; it runs to the end of the month you paid for and nothing more is charged. A part-used month is not refunded.

HYPEHAUS lets you meet other guests at a night. You appear under an alias until you both choose each other. You decide what you share, including your location, and with whom. We do not run background checks on guests. Meet in public, tell someone you trust, and use Safe Home, block and report. If you are in danger, call 112.

You keep ownership of what you post. By posting, you give us permission to display it inside HYPEHAUS only, for the purpose of running the service. We do not use your posts in our advertising or marketing. If that ever changes we will ask you first, for each post.

There is no tolerance for objectionable content or abusive behaviour. Do not post or send anything unlawful, hateful, harassing, threatening, sexually explicit, sexual involving minors, or that infringes someone else's rights or privacy. Do not post other people without their consent, and do not screenshot or share what was sent to you privately. The full rules are in the Community guidelines, which are part of these Terms.

Every post, message and profile can be reported and anyone can be blocked. A person reviews reports and acts within 24 hours: we remove content and may suspend or close accounts under this section without notice, and without refund of passes where the conduct concerned an event.

We work to keep HYPEHAUS available and accurate, but we do not promise it will be uninterrupted or error-free. Events, line-ups, timings and venues can change.

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for any claim connected with a purchase is limited to the amount you paid for it.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

How we handle your information is set out in our Privacy Policy, which forms part of these Terms.

These Terms are between you and HYPEHAUS, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support for it, and is not responsible for any claim relating to it. Your use of the app must also follow the App Store's terms. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.

We may update these Terms. If a change materially affects you, we will tell you in the app or by email before it takes effect. Continuing to use HYPEHAUS after that means you accept the updated Terms. The “last updated” date at the top always reflects the current version.

These Terms are governed by the laws of India, and the courts at Nagpur, Maharashtra have exclusive jurisdiction.

If something goes wrong, contact us first at support@hypehaus.org. Most things are faster to fix that way than through a bank dispute.